Grammar: Present tense question forms will and going to / Present continuous for future plans / Base form with to or -ing form / Quantifiers Can, could and be able to / Comparatives and Superlatives / Present perfect and past simple / used to / Can, have to, must, need to and should / Obligation in the past / Past continuous vs Past tenses / Zero and first conditionals Second conditional / Passive forms - Active or passive / Third conditional / Should have / Relative pronouns / Present perfect continuous / Reported speech / Embedded questions

Word Focus: Free-time activities / Compound nouns / Food and entertaining / Personal characteristics / Conversation topics / Writing emails 1 / Humour / Products / Telephoning / Collocations with blame, fault, make, do / Writing emails 2 / Consumer vocabulary

Communication Strategies: Making suggestions / Agreeing and disagreeing / Saying “no” Building on ideas / Socializing / Giving advice / Storytelling / Problem solving / Making requests / Saying sorry / Networking / Dealing with complaints

Interaction: Life coaching / Five days in Dubai / The visit / Training solutions / Choosing a candidate / Helping new people / Presentations / Planning a green office / Remote manager / Doing the right thing / Team-building / Online entrepreneurs